MILLENNIUM is looking for an Automotive Repair Service Advisor!
Do you love people? Are you a motivated person? Do you have great communication skills? If you answered yes, please read on:
Attributes we are looking for:
- A real people person
- Likes to sell
- Be able to adapt and respond to all different types of personalities
- Able to establish rapport quickly with new people
- Excellent communication and presentation skills (verbal and written)
- Proven customer support experience
- Active listener
- Good with technology
- Strong computer skills
- Negotiating skills
- Ability to multitask, prioritize, and manage time effectively
Daily responsibilities will include:
- Greet customer
- Manage large amounts customer interactions in person and by phone
- Use our shop management software to create estimates and repair orders
- Sell services to customers in-person and over the phone with honesty and integrity
- Identify and assess customers’ needs to achieve satisfaction
- Schedule and coordinate daily and weekly appointments
- Build sustainable relationships and trust with customer
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and sales quota
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Keep front of shop clean and always organized
Qualifications:
- 2+ years of customer experience required
- High school diploma or equivalent
- Teammate attitude
- Driver License
Job Type: Full-time
Salary: $31,200.00 – $75,000.00 per year
Benefits:
Day range:
- Monday to Friday
- No weekends
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 years (Preferred)
License/Certification:
- Driver’s License (Preferred)
Work Remotely
Work Location
